Refund policy

30-Day Money-Back Guarantee 

At Aura Shop, we stand behind every product we sell. If you are not completely satisfied with your Smart Steam Pet Grooming Brush, we will make it right.

Our Promise Every order is protected by our 30-Day Money-Back Guarantee. No fine print, no exceptions. If your brush does not meet your expectations for any reason, contact us within 30 days of delivery and we will issue a full refund or send a free replacement — your choice.

How to Request a Refund 

  • Step 1: Email us at support@tryaurashop.com with your order number and a brief description of the issue.

  • Step 2: Our team will respond within 24 hours with a resolution.

     

  • Step 3: If a return is required, we will provide a prepaid shipping label. Once we confirm receipt, your refund will be processed within 5–7 business days.

What This Guarantee Covers This guarantee applies to all purchases, including items purchased at a promotional or sale price. Whether you paid full price or bought during a sale, you are fully covered.

Conditions 

  • The item must be requested for return within 30 days of the delivery date.

  • Refunds are issued to the original payment method.

  • Gift cards are non-refundable.

Damaged or Defective Items If your brush arrives damaged or defective, contact us immediately. We will send a free replacement at no additional cost — no need to return the damaged item.